Effective Date: 02/16/2026

Thomas Tile & Stone (“Company,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or submit information through our forms.

1. Information We Collect

We may collect the following information when you submit a form or contact us:

Full Name

Email Address

Phone Number

Project Details or Messages

Appointment Information

We only collect information that you voluntarily provide to us.

2. How We Use Your Information

We use the information collected to:

Provide estimates and respond to inquiries

Schedule and confirm appointments

Send appointment reminders

Provide service updates

Communicate regarding your project

Improve our customer service

We do not sell, rent, or trade your personal information to third parties.

3. SMS & Text Message Communications

By providing your phone number and submitting a form on our website, you consent to receive SMS text messages from Thomas Tile & Stone regarding:

Appointment confirmations

Appointment reminders

Estimate follow-ups

Service-related communications

Message frequency may vary.

Message and data rates may apply.

You may opt out at any time by replying:

STOP

to any message received.

For assistance, reply:

HELP

or contact us directly.

Your phone number will not be shared with third parties for marketing purposes.

4. Data Protection

We implement reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure.

However, no internet transmission is completely secure, and we cannot guarantee absolute security.

5. Third-Party Services

We may use trusted third-party service providers (such as CRM or messaging platforms) to help operate our business and communicate with customers. These providers are obligated to protect your information.

6. Your Rights

You may request to:

Review your personal information

Correct inaccurate information

Request deletion of your data

To make a request, contact us using the information below.

7. Contact Information

Mobile information will not be shared with third parties for marketing purposes.

8. Cookies & Tracking Technologies

We may use cookies and similar tracking technologies to enhance user experience, analyze website traffic, and improve our services. Cookies are small data files stored on your device. You may disable cookies through your browser settings; however, some features of the website may not function properly.

If you have questions about this Privacy Policy, you may contact us at:

Thomas Tile & Stone
804-604-9805
[email protected]